Refund Policy
Refund Policy
At Mobile Tech Wally, we are committed to delivering honest, professional, and reliable mobile automotive repair services. Due to the nature of automotive diagnostics and repair, all services performed are based on the condition of the vehicle at the time of inspection. By scheduling service, you agree to the following refund terms.
No Refund Policy
All labor charges, diagnostic fees, trip fees, and service call fees are strictly non-refundable once services have been performed. Payment covers the technician’s time, expertise, travel, equipment usage, and professional evaluation of your vehicle. Even if a customer chooses not to proceed with recommended repairs after diagnostics are completed, diagnostic fees remain non-refundable.
Automotive repair involves skilled labor and technical assessment. Once work has been completed, labor costs cannot be reversed, and therefore refunds for labor will not be issued under any circumstance except where required by law.
Parts Refund Policy
Refunds will only be considered if a part installed by Mobile Tech Wally is verified to be defective or inoperative (“inop”). The following conditions must be met:
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The part must have been supplied and installed by Mobile Tech Wally.
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The issue must be confirmed and diagnosed by Mobile Tech Wally.
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The part must fall within the manufacturer’s warranty period.
If a part is determined to be defective, it will be replaced under the manufacturer’s warranty guidelines. In most cases, manufacturers provide replacement parts rather than monetary reimbursement. Therefore, cash refunds will not be issued if a warranty replacement is available.
If the manufacturer denies warranty coverage due to misuse, improper installation by others, environmental damage, electrical issues, or unrelated mechanical failure, no refund will be issued.
Non-Refundable Situations
Refunds will not be provided under the following circumstances:
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The installed part is functioning as intended.
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The customer supplies their own parts.
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The customer changes their mind after service completion.
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Additional unrelated mechanical or electrical problems arise after repair.
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Pre-existing conditions were present before service.
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Intermittent or complex electrical issues require further diagnostics.
Automotive systems are interconnected. Repairing one component does not guarantee that other worn or failing components will not surface later.
Customer Responsibility
Customers are responsible for providing accurate information regarding vehicle symptoms and history. Failure to disclose known issues may affect diagnosis outcomes and does not qualify for a refund.
Fleet Accounts
Fleet customers operating under contract agreements are subject to the refund and warranty terms outlined in their service contract.
Agreement
By scheduling and authorizing service with Mobile Tech Wally, you acknowledge that you have read, understood, and agreed to this Refund Policy. Our goal is to provide transparent, fair service while protecting the integrity of our workmanship and business operations.
If you have any questions regarding this policy, please contact us prior to scheduling service.